One of the things I found so surprising was the loss incurred because people did not test - why would a company not test? I was astounded over a list on a website that documented some of the more outrageous consequences of not testing. I had forgotten about that list (the full & updated list is here), but a blog I read the other day reminded me of it.
40 IT failures caused by software bugs by ZDNet's Michael Krigsman -- Rick Hower, who runs the Software QA Test Resource Center has compiled a lengthy listing of “major computer system failures caused by software bugs” Here are several entries from that list: A September 2006 news report indicated problems with software utilized in a state government’s primary election, resulting in periodic unexpected rebooting of voter check-in machines, [...]
I posted this today is because I had to fight this "why should we test?" attitude recently. In software testing, one of the main reasons for shorting the test process is time. It slows the software life cycle, and there is a push to just release the software and fix the bugs as they crop up.
The reasons are different in hardware testing. Yes, test time is a concern, as well as cost. But yield is an even bigger issue - especially in medium to high production volumes. Production managers tend to think that "every parameter tested is a chance for the yield to go down." So they naturally want to reduce the amount of testing. They are judged based on how close to 100% yield they get. Furthermore, in a narrow vision of the company, your business is dependent on how good your yield gets.
Testing is important. If you subscribe to continuous product improvement (Kaizen) mantras, you have to have the data. And not every piece of data is used to make a pass/fail decision. Engineers need the data to judge how well the product or process is working, where there is room for improvement, where you can save effort.
It isn't just about testing the product before shipping it to make sure it's okay. It is about making the product better over time. Morally, you can't ask for much more than that.